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HP Imaging and Printing Assessment and Design: HP2-B104 Exam
HP2-B104 Questions & Answers
Exam Code: HP2-B104
Exam Name: HP Imaging and Printing Assessment and Design
Q & A: 90 Q&As

QUESTION 2
While on a company tour you notice that most of the devices are locally/PC-connected and lowend models. What are the possible impacts of this situation? (Select three.)
A. desktop/personal devices often have fewer features
B. personal/desktop printers generally have higher costs per page
C. locally-connected devices typically have more consumables to stock
D. no central or remote printer management is possible
E. document processes are impacted by printing to locally-connected devices
Answer: ABD

QUESTION 3
What typically happens if an organization focuses only on reducing cost-per-page (CPP)?
A. the overall printing costs will be reduced
B. the TCO can increase
C. the CPP cannot be reduced without reducing the TCO
D. the total costs stay the same, but other factors automatically increase
Answer: B

Explanation:
Note:
* Total cost of ownership (TCO)
* Traditionally, print procurement decisions have been based purely on the cost of the hardware,
maintenance or just the CPP, which is largely characterised by hardware, maintenance and
consumable costs. However, this is an incomplete way of assessing print costs.
It does not take into account the ongoing efficiency of the device throughout its lifetime and the
direct impact on the bottom line costs. Furthermore the impact of your printing and imaging
network on the wider issue of productivity should also be considered. Studies by Gartner, Inc.
show that nearly 80 percent of total IT product costs occur after the purchase of the product, and
that nearly half of these costs lie outside the IT department’s budget.

QUESTION 4
What is an onsite discovery?
A. a comprehensive device fleet assessment made through the network
B. a comprehensive inventory and audit of the entire peripheral device fleet
C. a comprehensive inventory of the network printer fleet
D. the process of asking customers to provide information about their current output environment
Answer: D

Explanation:
HP arrives on-site to observe the business process in action. HP will not interrupt the process, but
will actively document the steps of the process as they occur. During the on-site visit, HP will also
conduct interviews or workshops with select end users to more thoroughly detail the workflow and
to better understand an end user’s roles and thoughts regarding the process.
Reference: HP Workflow Discovery

QUESTION 5
With regard to the assessment approach, which steps should come before measures? (Select
two.)
A. set the objective
B. define the scope
C. translate findings
D. collect data about tool performance
E. identify resources
Answer: DE

Explanation:
Note:
* We kick off the assessment process by reviewing basic facts about your imaging and printing
infrastructure–including the number and location of devices and their current usage, and the
software, operating systems, and networks that are involved. We also work to better understand
your business, your prioritized security challenges, and how you currently handle document and
data protection.
* Security is among six focus areas within the HP Imaging and Printing Assessment
Services program, which also focuses on lowering environmental impact, improving workflow,
optimizing usage, efficiently managing environments , and helping save energy and costs. We
can conduct multiple assessments at once or spread them out over time, and strive to minimize
demands on your employees and IT systems.

QUESTION 6
What is essential for the planning, execution, and success of an assessment?
A. a minimum of six months to collect accurate data
B. a team of at least six people to accomplish all assessment steps successfully
C. at least five years of experience in performing assessments
D. a sponsor at the customer’s site
Answer: B

Explanation:
Note:
* Security is among six focus areas within the HP Imaging and Printing Assessment Services
program, which also focuses on lowering environmental impact, improving workflow, optimizing
usage, efficiently managing environments , and helping save energy and costs. We can conduct
multiple assessments at once or spread them out over time, and strive to minimize demands on
your employees and IT systems.

QUESTION 7
What are valuable tips for onsite discovery teams? (Select two.)
A. ask users for fax page counts
B. work in pairs
C. calculate monthly fax usage figures from the device transaction log
D. start data collection from the entrance and move to the farthest corner
E. wear high visibility shirts with “Urgent Work” clearly embossed
Answer: AC

QUESTION 8
Ideally, who should complete the Managed Environment Assessment questionnaire? (Select
two.)
A. procurement manager
B. network administrator
C. key user
D. line-of-business (LOB) Manager
E. IT Manager
Answer: AD

Explanation:
Note:
* An HP Managed Environment Assessment identifies opportunities for:
Fleet rationalization
Cost reductions
Increased business efficiencies
Environmental improvement

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