PMP Q&A – Section 7: Human Resources Management (151-155)

Section 7: Human Resources Management

QUESTION 151
An e-mail is forwarded to you that involves conflict between two team members. Which conflict resolution technique would you use?
A. Forcing
B. Compromising
C. Avoiding
D. Confronting
Answer: D
Explanation:
Remember that confronting means problem solving and problem solving is the best way to resolve conflict.

QUESTION 152
You have just walked into your office when you receive an e-mail from the sponsor notifying you that the auditing team will soon be in your office to start a risk audit of your project. The next e-mail you receive has been forwarded to you, and involves conflict between two team members. You are immediately bombarded with phone calls from both parties to the e-mail complaining about the other. Which conflict resolution technique would you immediately use with the team members?
A. Forcing
B. Compromising
C. Avoiding
D. Confronting
Answer: C
Explanation:
Remember that confronting means problem solving and problem solving is the best way to resolve conflict ? but not here. The question asks "what conflict resolution technique would you IMMEDIATELY use with the team members." Tempers are too hot and you have the sponsor to deal with. The best immediate choice here is avoidance.
Source: PMP Exam Prep Page: 329

QUESTION 153
You have just walked into your office when you receive an e-mail from the sponsor notifying you that the auditing team will soon be in your office to start a risk audit of your project. The next e-mail you receive has been forwarded to you, and involves conflict between two team members. You are immediately bombarded with phone calls from both parties to the e-mail complaining about the other. Which conflict resolution technique would you immediately use with the team members?
A. Forcing
B. Compromising
C. Avoiding
D. Confronting
Answer: C
Explanation:
Remember that confronting means problem solving and problem solving is the best way to resolve conflict ? but not here. The question asks "what conflict resolution technique would you IMMEDIATELY use with the team members." Tempers are too hot and you have the sponsor to deal with. The best immediate choice here is avoidance.
Source: PMP Exam Prep Page: 329

QUESTION 154
You are working on implementing your communication plan during project execution. Some of the things you can do to enhance team buy-in and cohesion include:
A. Discuss lessons learned in the project team meetings, make sure the right people get reports, and hold team members accountable for doing what they committed to doing.
B. Send messages in the mode best for the situation, remember to communicate both up and down the organization, and ensure team members capture lessons learned as they happen.
C. Use project organization charts, ensure people understand the message as you meant it, and make sure everyone gets the same information.
D. Use your soft skills to have empathy and to influence the team, co-locate the team, and develop and enforce good ground rules.
Answer: D
Explanation:
The first sentence is a distracter to drive you to the wrong answer. You may see this on the actual exam as well. The real question does not deal with communication, instead it is looking at the tools and techniques of developing the project team. The choice that exclusively addresses team development is choice D.
Source: PMP Exam Prep Page: 322

QUESTION 155
Which of the following are ALL tools and techniques of the Manage Project Team process?
A. Watch the team, report on team members’ performance, and issue conflict resolutions
B. Use appropriate conflict resolution techniques, do a 360-degree feedback assessment, and update the project management plan
C. Do a 360-degree feedback assessment, verify critical resource availability, and watch the team
D. Report on team members’ performance, use appropriate conflict resolution techniques, and do a 360-degree feedback assessment
Answer: D
Section: 7 Human Resources Management
Explanation:
The tools and techniques of the Manage Project Team process are observation and conversation (watch the team and report on team members’ performance), project performance appraisals (do a 360-degree feedback session), conflict management (use appropriate conflict resolution techniques) and issue log. The choice which includes all these tools and techniques is choice D. In choice A you wouldn’t "issue" conflict resolution, but would work to resolve the conflict. You would not update the project management plan as part of the
Manage Project Team process, making choice B incorrect. Choice C is incorrect, as you would not verify critical resource availability as part of this process.
Source: PMBOK Guide Page: 236

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