Section 7: Human Resources Management QUESTION 151 An e-mail is forwarded to you that involves conflict between two team members. Which conflict resolution technique would you use? A. Forcing B. Compromising C. Avoiding D. Confronting Answer: D Explanation: Remember that confronting means problem solving and problem solving is the best way to resolve conflict.
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PMP Q&A – Section 7: Human Resources Management (141-150)
Section 7: Human Resources Management QUESTION 141 A large project is underway when one of the team members reviews the project status report. He sees that the project is currently running late. As he looks at the report further, he notices that the delay will cause one of his activities to be scheduled during a…
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Section 7: Human Resources Management QUESTION 130 A project manager had a complex problem to solve and made a decision about what needed to be done. A few months later, the problem resurfaced. What did the project manager most likely NOT do? A. Neglect to do proper risk analysis B. Confirm that the decision solved…
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Section 7: Human Resources Management QUESTION 121 Which motivational theory says that what motivates people is the work itself, including such things as responsibility, self-actualization, and professional growth? A. Maslow B. Deming C. McGregor D. Herzberg Answer: D
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Section 7: Human Resources Management QUESTION 111 Employees who believe their efforts will lead to effective performance and expect to be rewarded for their accomplishments remain productive as rewards meet their expectations. This is called: A. A perquisite. B. A halo effect. C. Expectancy theory. D. A motivational theory. Answer: C
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Section 7: Human Resources Management QUESTION 101 Which of the following is the BEST way to resolve conflict? A. Compromising B. Forcing C. Smoothing D. Withdrawal Answer: A
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Section 7: Human Resources Management QUESTION 91 The project is just starting out and consists of people from 14 different departments. The project charter was signed by one person and contains over 30 major requirements that must be met on the project. The sponsor has informed the project manager that the SPI must be kept…
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Section 7: Human Resources Management QUESTION 81 The highest point of Maslow’s hierarchy of needs is called: A. Physiological satisfaction. B. Attainment of survival. C. Need for association. D. Esteem. Answer: D Explanation:
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Section 7: Human Resources Management QUESTION 71 A project manager has just found out that a major subcontractor for her project is consistently late delivering work. The project team member responsible for this part of the project does not get along with the subcontractor. To resolve the problem the project manager says, "You both will…
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Section 7: Human Resources Management QUESTION 61 You are managing a project with part-time resources in a weak matrix organization. Several of the team members attend team meetings and have not completed their activity assignments as scheduled. At your next team meeting, the MOST important agenda item would be: A. To review the work breakdown…
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Section 7: Human Resources Management QUESTION 51 You are a project manager leading a cross-functional project team in a weak matrix environment. None of your project team members report to you functionally and you do not have the ability to directly reward their performance. The project is difficult, involving tight date constraints and challenging quality…
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Section 7: Human Resources Management QUESTION 41 In creating a project management plan, how should a project manager use rewards? A. Use the reward system currently in place throughout the company. B. Ignore rewards because the functional manager will take care of it. C. Create a specific reward system for the project. D. Ignore rewards…
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