Section 6: Quality Management

QUESTION 31
A project manager is leading an effort to analyze waste and non-value-added activity on the project. One team member reports that two processes in use require work he believes is unnecessary. Another team member reports that a process is not well understood. The project manager must be leading which of the following?
A. A process rather than a project
B. The Plan Quality process
C. Management by objectives
D. The Perform Quality Assurance process
Answer: D

Explanation:
If the project manager was planning (rather than doing) such activities, the answer would be B.
Source: PMP® Exam Prep Page: 281

QUESTION 32
During project executing, a project team member informs the project manager that based on her observations, the project cannot meet the quality standards set for it. What would be the LEAST effective thing for the project manager to do?
A. Review the quality plan.
B. Continue the Perform Quality Assurance process.
C. Review the project scope statement.
D. Hold a meeting on the issue.
Answer: B
Explanation:
Perform Quality Assurance involves determining whether standards are being followed. This would be the least effective, since it does not address the specific problem described in the question.
Source: PMP® Exam Prep Page: 281

QUESTION 33
You are in the middle of a major new facility construction project. The structural steel is in place and the heating conduits are going into place when a senior manager informs you that he is worried that the project will not meet the quality standards. What should you do in this situation?
A. Assure senior management that during the Plan Quality process it was determined that the project would meet the quality standards.
B. Analogously estimate future results.
C. Form a quality assurance team.
D. Check the results from the last quality management plan.
Answer: C
Explanation:
Choice A is not productive since it does not solve the problem. An analogous estimate (choice B) looks at past history of other projects. This would not be appropriate to determine how the current project is going.
The quality management plan (choice D) does not provide results. Perform Quality Assurance (choice C) helps to determine if the project will satisfy the relevant quality standards.
Source: PMP® Exam Prep Page: 281

QUESTION 34
The Verify Scope process is different than the Perform Quality Control process in that:
A. Perform Quality Control focuses on the quality on the project, while Verify Scope focuses on customer acceptance.
B. Verify Scope is performed throughout the project and Perform Quality Control is done throughout the project.
C. Perform Quality Control is considered part of Plan Quality, while Verify Scope is not.
D. Scope verification is provided to the project management team while quality control is provided to the project.
Answer: A
Explanation:
Verify Scope occurs during project monitoring and controlling, making choice B incorrect. Choice C is also an untrue statement. Scope verification is provided to the customer, not the team, making choice D incorrect.
Source: PMP® Exam Prep Page: 168

QUESTION 35
You are asked to select tools and techniques to implement a quality assurance program to supplement existing quality control activities. Which of the following would NOT be appropriate for this purpose?
A. Quality audits
B. Statistical sampling
C. Pareto charts
D. Focus groups
Answer: D
Explanation:
Quality audits (choice A), statistical sampling (choice B) and Pareto charts are tools and techniques used in the Perform Quality Assurance and Perform Quality Control processes. Focus groups are a tool of the Collect
Requirements process, and would not be useful in the Perform Quality Assurance process.
Source: PMP® Exam Prep Page: 288

QUESTION 36
Management wants to be sure that the project is following defined quality standards. Which of the following should they look at?
A. Risk management plan
B. WBS
C. Statement of work
D. Quality audit
Answer: D
Explanation:
A report of quality management activities will provide confidence that the project will satisfy relevant quality standards.
Source: PMP® Exam Prep Page: 281

QUESTION 37
The testing results for the new computer modulation project have arrived from the seller. The results indicate the project is not meeting the overall quality requirements. If the project manager meets with team members to analyze the situation, the project manager is involved in which process?
A. Quality management
B. Perform Quality Assurance
C. Plan Quality
D. Perform Quality Control
Answer: B
Explanation:
The key word here is “overall.” Perform Quality Control (choice D) is incorrect because we are not addressing the specific work performance (i.e.: the table is too short). The Perform Quality Assurance process is used to make sure standards and processes were followed.
Source: PMP® Exam Prep Page: 281

QUESTION 38
The new software installation project is in progress. The project manager is working with the quality assurance department to improve everyone’s confidence that the project will satisfy the quality standards.
Which of the following MUST they have before they start this process?
A. Quality problems
B. Quality improvement
C. Quality control measurements
D. Rework
Answer: C
Explanation:
This question is similar to others in this program, but not exactly the same. You may also see this occur on your exam. Carefully read the questions! Though quality problems (choice A) MAY lead to quality assurance efforts, they are not a MUST. Quality improvement (choice B) is a result of Perform Quality Assurance, not an input. Rework (choice D) can be an output of Perform Quality Control. That leaves only quality control measurements (choice C) which are inputs to Perform Quality Assurance.
Source: PMP® Exam Prep Page: 281

QUESTION 38
You are managing a project in a just-in-time environment. This will require more attention, because the amount of inventory in such an environment is generally:
A. 45 percent.
B. 10 percent.
C. 12 percent.
D. 0 percent.
Answer: D
Explanation:
With a just-in-time environment, supplies are delivered when you need them and not before. Therefore, you have little or no inventory.
Source: PMP® Exam Prep Page: 272

QUESTION 39
What percentage of the total distribution is 3 sigma from the mean equal to?
A. 68.26 percent
B. 99.99 percent
C. 95.46 percent
D. 99.73 percent
Answer: D
Explanation:
Memorize the numbers for 1-, 2-, 3- and 6- sigma.
Source: PMP® Exam Prep Page: 283

QUESTION 40
The project you are working on has an increase in cost effectiveness, increased productivity, and increased morale. What might be the reason for these changes?
A. Project objectives are in line with those of the performing organization
B. Increased quality
C. Management’s focus on cost containment
D. Rewards presented for individual efforts
Answer: B
Explanation:
As you increase quality, there will be associated benefits for the project. Some of these benefits are increased productivity, increased cost effectiveness, decreased cost risk, and improved morale.
Source: PMP® Exam Prep Page: 273